Connect with us


People Process Technology (PPT) Framework – What is it & How to Use



featured image: People, Process, Technology: The Framework for Workforce Management

In this article, I’ll share what the People, Process, Technology (PPT) framework is. I’ll talk about its history, how it’s applied in today’s business world, and some best practices for using it.

What is the People, Process, Technology Framework

people process technology framework

The People, Process, Technology Framework is used to assess and improve organizational performance. It works on the premise that organizations are made of three elements: people, processes, and technology.

To achieve success, organizations must create a balance between these three elements. When one element is out of alignment, it can negatively impact the other two.

For example, if an organization has poor communication processes, it may find it difficult to share information with employees. As a result, employees may feel disempowered and disengaged, leading to a decline in productivity.

The People, Process, Technology Framework is used to diagnose and correct these kinds of problems. Assess the relationships between people, processes, and technology. Organizations can then identify areas of imbalance and take steps to bring the three elements back into alignment.

This framework can help organizations to optimize their performance and improve their outcomes.

The Three-Legged Stool: Balancing People, Process, Technology


A People Process Technology (PPT) model is often seen as a three-legged stool. For the stool to be stable, all three legs must be of equal length. If one leg is shorter or longer than the others, the stool will collapse. The same is true for the PPT model. If any of the three components are out of balance, the model will not be successful.

For example, a business may have the most innovative technology in the world. But if the people using it are not trained or the processes are not well-designed, the technology will go to waste.

Likewise, a business may have highly skilled employees and well-designed processes. But if they are using outdated or inefficient technology, they will not be able to keep up with their competitors.

History of the PPT framework

The history of the People, Process, Technology framework starts from the 1960s. Business management expert Harold Leavitt developed the Diamond Model. In his paper “Applied Organization Change in Industry,” Leavitt outlined this change-focused model. The model talks about the importance of evolving people, processes, tasks, and technology within an organization.

In the 1990s, computer security and privacy specialist Bruce Schneier built upon Leavitt’s work with his own framework. This framework placed a strong emphasis on bringing together these three core elements.

He championed an approach that focused not only on technological improvements but also on changes in culture and practices. Which are inherently tied to people and processes. As a result, “People, process, technology” became a mantra in organizational management circles.

Today, this framework remains an important part of effective organizational transformation. This framework helps businesses adapt and succeed in a changing world.

Breaking down the framework

I’ll take a closer look at each of the legs of the PPT framework to show how they work and balance each other.

People – the foundation of any successful organization

People are the foundation of any successful organization. A strong workforce is vital for driving results and achieving success. It’s no surprise that 71% of executives believe engaging their employees properly is critical to business success.

To build a robust team, it is important to focus on a few key areas. These are time management, proper hiring practices, and effective communication skills.

For time management, it’s important that everyone in an organization share a common vision with clear priorities. This involves setting measurable goals and timelines that everyone works towards.

It is crucial for leaders to lead by example, budgeting their own time so that others can follow their lead. As a leader, you should focus on the right tasks to meet deadlines.

Another key element in building a strong team is making the right hiring decisions. When looking for new talent, focus on finding candidates who are motivated. Find ones that have previous experience with well-defined roles and responsibilities. This way, each new employee will hit the ground running once they’re hired. Instead of needing constant supervision or support.

Finally, great communication skills are also essential in driving results within an organization. Create environments where team members feel comfortable sharing ideas and criticizing others’ work. This way you encourage creativity and collaboration.

Process – ensuring that people are productive and effective

Processes are an essential component for ensuring that people are productive and effective in their work. While people are the most important part of any organization, it is impossible for them to work without clear guidelines.

Processes provide the necessary structure and direction for employees. Good project management makes it clear when and what employees are supposed to do.

For example, a process might specify standards for quality or timelines for completing tasks. With these guidelines in place, employees can focus on performing their work as efficiently as possible. They won’t have to think about what needs to be done or try to figure things out on their own.

Standardized processes create predictability. And predictability is the key to achieving organizational efficiency.

Introducing processes in the workplace is not as easy as just assigning a task or suggesting an activity. There is a lot of planning and coordination that needs to happen in order for things to run smoothly. Here are some things you should keep in mind when implementing processes:

  • Define the purpose of the process. What is its goal?
  • Keep it simple. Don’t try to do too much at once.
  • Make sure it’s realistic. Employees should be able to actually complete the steps you’re asking them to take.
  • Get feedback from employees. They may have suggestions for improvement or might identify potential problems with the process. Its also proven that companies that regularly take employee feedback have a 15% lower turnover rate.

Processes make it possible for people to do their best work by reducing uncertainty. This helps them stay focused on the goals of the organization.

Technology – making sure the right tools are in place to support people and processes

Technology is an essential component of any modern business. Use the right tools to support your people and processes. Increase efficiency, streamline workflow, and improve communication across the organization.

Yet, it is important not to become too caught up in all that new technology has to offer. this way you lose sight of what technology actually needs to do for your business. After all, technology is only as good as its ability to serve your needs and goals as a business owner or manager.

By following an approach focused on people and processes, make sure that the right technology model is in place to support your business.

But it’s up to you not to become overwhelmed by what the technology can do on its own. Rather, it’s your job to harness its power strategically so that it supports the goals of your organization.

In this way, technology becomes a powerful tool for success rather than a distraction.

Putting it all together – how to create a cohesive workforce management strategy

When all three aspects of the framework are working together, organizations are able to create a well-oiled machine that runs smoothly. Employees are engaged and productive, goals are met or exceeded, and the company as a whole is able to move forward towards its vision.

It is only when these different pieces work together in perfect harmony that you can reap the benefits of the PPT framework.

Focus on creating strong collaboration between departments and across functions. Ensure clear communication and streamlined processes. Build a team that is agile and responsive to change. This not only creates a great company culture but also supports effective organizational management.

And with the right tools in place for tracking personnel performance, acquiring valuable insights into operations data, and facilitating information-sharing across the organization. Make sure that every aspect of your workforce management efforts runs like clockwork.

It’s all about enabling people to do their best work with effective processes and thoughtful adoption of technology. Using these strategic initiatives with help you find the balance between your most important assets.

PPT Framework in action: Examples

Let’s talk about a common problem in the workplace: when employees just aren’t feeling engaged. You know, when they’re not really invested in their work or the company’s goals. So, how can we fix this?

People: To tackle this issue, we need to create a positive and inclusive work culture. That means having great leaders who inspire and support their team members. It’s also about giving employees opportunities to grow and develop their skills. And let’s not forget the importance of open communication – keeping those channels open and making sure everyone feels heard.

Processes: We need to have clear expectations and goals for employees. When they have a sense of purpose and direction, they’re more likely to feel engaged. Collaboration and teamwork are also key. When people work together and support each other, it creates a sense of unity and engagement.

Technology: Using digital platforms and tools can make communication and collaboration easier. Think about employee engagement software or even a shared intranet where everyone can connect and share their ideas.

We’ve all been there – dealing with clunky and inefficient workflow processes. It’s frustrating and can really slow things down. But fear not, we can find a solution!

People: Making sure employees have the right skills and knowledge is key. Human resources should Provide training and learning opportunities that can equip them with what they need to streamline workflows and get things done more efficiently.

Process: We need to take a step back and evaluate what’s not working. Are there bottlenecks or unnecessary steps that can be eliminated from the business  processes? Mapping out the workflow and identifying areas for improvement can make a big difference. And hey, if we can automate some of those repetitive tasks, even better.

Technology: There are many technology solutions out there that can help us work smarter, not harder. Project management software, collaboration tools, and workflow automation systems can all streamline processes and make our lives easier.

Communication breakdowns – they happen to the best of us. When we’re not on the same page and messages get lost in translation, it can really throw a wrench in things. But fear not, we can fix this!

People: Good communication starts with good interpersonal skills. So, providing training in active listening, conflict resolution, and effective communication techniques can make a world of difference. It’s all about making sure we know how to get our message across and really listen to others.

Process: We need clear communication protocols and channels. Regular team meetings, project management tools, and feedback loops can all keep everyone in the loop and ensure information is flowing smoothly. Transparency, inclusivity, and open dialogue are key too. We want everyone to feel comfortable speaking up and sharing their thoughts.Technology: Instant messaging platforms, video conferencing tools, and shared project spaces can all lead to a digital transformation in communication. And having a central hub for information, like a knowledge management system, can ensure everyone has access to the right information at the right time.

Best Practices for the PPT Framework

The key to any correct business management model is having the right mix of people, processes, and technology. Get these three things right and you’ll be well on your way to achieve organizational efficiency. Let’s start with people.

The most important part of any business is the people. After all, it’s the people who are going to be doing the work and making things happen. That’s why it’s so important to have a strong management team in place who can set the direction and keep things moving forward. It’s also important to have a craft team who are experts in their field and who can help turn the vision into reality. They should be given proper training, and their development process looked after.

To implement strong processes, it’s important to define them early on. What are the steps that need to be taken to achieve the desired result? Once you’ve got this figured out, it’s then a matter of getting specific and putting systems in place. Make sure things happen as they should. Reviewing and refining existing processes is an ongoing task that should never be neglected. When reviewing and refining, always involve stakeholders, employees, industry, and technical partners. This is important to maintaining good relationships and creating strong processes.

Finally, technology is what ties everything together. In today’s connected world, it’s more important than ever to have a technology platform that can connect all the different pieces of your business together. But it’s not about technology for technology’s sake. The best workforce management systems are ones that are designed to make people’s lives easier and help businesses run more efficiently.


The People, Process, Technology Framework is a useful model for workforce management. It supports business growth and efficiency. The three-legged stool metaphor describes the balance needed between these areas. This balance leads to a successful organization.

The importance of people and processes has not changed. Even with the many evolutions in technology that impacts workplaces. In fact, with the ever-growing use of technology in our personal lives. It is even more important that businesses focus on getting the right people in place, and using effective processes to support them.

Recent Posts

Popular posts

featured image: The 7 Best Invoicing Software for Freelancers featured image: The 7 Best Invoicing Software for Freelancers
Finance & Budgeting2 months ago

The 8 Best Invoicing Software for Freelancers

Invoicing software is a tool that helps freelancers create and send invoices to their clients, track payments, manage expenses, and...

featured image: The 9 Best Employee Management Tools featured image: The 9 Best Employee Management Tools
Human Resources2 months ago

9 Best Employee Management Tools in 2024

Managing your employees requires more than just spreadsheets and human resources personnel. It demands precision, empathy, and efficiency—all made possible...

wiifm whats in it for me wiifm whats in it for me
business3 months ago

What does WIIFM mean (and why is it important?)

WIIFM is a term used in marketing and advertising to describe what the audience will get out of using or...

featured image: Cool Skills You Can Learn in Your Spare Time featured image: Cool Skills You Can Learn in Your Spare Time
Human Resources8 months ago

20 Cool Skills to Learn and Level up Your Life

The best thing about life is that there are no limits to what you can learn. If you want to...

featured image: Best Gifts for Small Business Owners featured image: Best Gifts for Small Business Owners
business9 months ago

50+ Best Gifts for Small Business Owners

Running a business isn’t easy. All business owners are grateful for the help from their friends and family. If you...

Featured image: Use Amazon's 16 Leadership Principles for Success in Business Featured image: Use Amazon's 16 Leadership Principles for Success in Business
Leadership11 months ago

16 Amazon Leadership Principles for Success in Business

Amazon is one of the most successful companies in the world. They had a revenue of $574 billion in 2023....

featured image: Best Sales Books for Beginners to Help You Master the Art of Selling featured image: Best Sales Books for Beginners to Help You Master the Art of Selling
business11 months ago

11 Best Sales Books for Beginners: Master the Art of Selling

We’re reader-supported. When you buy through links on our site, we may earn a commission at no cost to you....

featured image: Powerful and Inspirational Quotes for Small Businesses featured image: Powerful and Inspirational Quotes for Small Businesses
business1 year ago

50 Powerful and Inspirational Quotes for Small Businesses

Running your own small business can be tough, but it’s also incredibly rewarding. There are so many challenges and obstacles...